Refund Policy

Rules that apply to purchases of digital content and subscriptions on CivicsMate.

1. Scope

These rules apply to the subscriptions and digital content purchased on civicsmate.com.

2. No Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content supplied on an intangible medium where performance has begun before the end of the legal period and with the express consent of the consumer. By requesting immediate access to premium content, you expressly waive that right.

3. Requesting a Refund

We want the experience to match our commitments. If a confirmed technical issue prevents access to the service, you may request a refund. Requests should state the purchase date, the account email address, and the reason.

4. How Requests Are Handled

Each request is reviewed individually. If a refund is granted, it is issued to the payment method used for the order, through Stripe, within the usual banking time frames. Where a refund is not warranted, an alternative (technical support or extended access) may be offered.

5. No Outcome Guarantee

CivicsMate helps with study and recall. It does not guarantee a passing USCIS interview result, immigration approval, or any government outcome.

6. Contact

For any question or refund request, write to contact@civicsmate.com. See also our Terms of Service.