Terms of Service and Sale

These terms govern access to civicsmate.com, account creation, and the purchase of premium digital content. By creating an account or placing an order, you accept these terms in full.

1. Scope

These terms define the rules that apply to the services offered by CivicsMate, including free content, your personal account, and paid premium offerings.

2. The Service

CivicsMate provides study resources and progress-tracking tools for the U.S. naturalization civics test, including practice questions, explanations, flashcards, practice exams, and review tools. Some features are reserved for users with an active subscription. The key characteristics of each plan are shown before purchase.

3. Account and Security

You agree to provide accurate information when registering and to keep your credentials confidential. Any action taken from your account is presumed to be made by you. If you suspect unauthorized access, contact us promptly at the address in section 12.

4. Orders, Prices, and Payment

Prices are shown at the time of order. Payments are processed by a secure provider (Stripe). Validating an order constitutes acceptance of these terms and an obligation to pay. A confirmation is sent by email, and an invoice can be provided on request.

5. Digital Content and Right of Withdrawal

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to digital content supplied on an intangible medium where performance has begun before the end of the legal withdrawal period and with the express consent of the consumer. By requesting immediate access to premium content, you expressly waive that right.

6. Term, Cancellation, and Suspension

You may request closure of your account at any time. For a subscription already paid, access remains open until the end of the current period unless there is a serious breach of these terms. CivicsMate may suspend or terminate an account without notice in the event of fraud, abuse, or breach of these terms.

7. Intellectual Property and Prohibited Use

All content on the site (questions, explanations, exercises, text, graphics, and code) is protected by copyright and remains the exclusive property of CivicsMate or its partners. Access to the service grants you a personal, non-transferable, non-exclusive right of use. The following are prohibited: reproducing, copying, or distributing content for commercial or public purposes; automated data extraction (scraping, bots, scripts, or similar); sharing your credentials or using one account for several people; and any attempt at unauthorized access to the systems or databases of the site.

8. Liability

CivicsMate is an independent study platform. It does not replace the official USCIS naturalization process, which is conducted by the competent authorities. Results obtained on the platform have no official value. Content is provided for informational and educational purposes. Despite our efforts, we do not guarantee the complete absence of errors or success at the official interview. CivicsMate is bound by an obligation of means and is not liable for indirect damages arising from use of the service, subject to mandatory legal provisions.

9. Availability

We use reasonable means to keep the service available. Temporary interruptions may occur for maintenance, improvement, or security.

10. Personal Data

How personal data is collected and processed is detailed in our Privacy Policy.

11. Governing Law and Mediation

These terms are governed by French law. In the event of a dispute, you are invited to contact us first to seek an amicable solution. If you are a consumer, you may use a consumer mediator free of charge in accordance with applicable law. Failing an amicable agreement, the dispute will be brought before the competent court under the applicable rules.

12. Seller Identification and Contact

The site is operated by CivicsMate, a micro-enterprise registered in France, SIREN 933 278 020. Full operator and host details appear in the Legal Notice. For any question about these terms, write to contact@civicsmate.com.